Account and shared horse access
Include the email on your ManeDeck account, the horse’s display name, and whether you are an owner, boarder, farrier, barn manager, or staff member. Do not send an internal ID.
ManeDeck support
How can we help?
Tell us which account and workflow you were using. Never email a password, full card number, bank account number, or private key.
Email support@manedeck.comSubscriptions
Apple and Google manage mobile subscription charges and cancellations. Use Restore Purchases in ManeDeck first; if access still does not update, include the store, plan name, and approximate purchase date.
Barn, farrier, lesson, or trail-ride payment
Include the provider name, invoice number, amount, date, and the status ManeDeck shows. Send only the last four digits shown on a receipt—never full card or bank details.
Directory listing or inquiry
Providers can pause a listing or update its service area in ManeDeck Pro. For an inquiry, include the listing name and the email used on the request.
Privacy or account deletion
Review the Privacy Policy or follow theaccount-deletion instructions. Financial and consent records may be retained where legally required.
Urgent horse care
ManeDeck is a management and record-keeping service, not emergency veterinary care. Contact your veterinarian or local emergency provider for urgent health concerns.